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Advisories

Perfect Support Ticketing System 1.7 Broken Access Control via Agent Assignment

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severity
medium
date
Affecting

  • Perfect Support Ticketing & Document Management System <= 1.7

  • An affected version range remains undefined

CWE
  • CWE-862 Missing Authorization
CVSS
5.3
CVSS V4 Vector
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N
Credit
Aaron Amran Bin Amiruddin, Shahrul Nizam Bin Shahrin
Description
Perfect Support Ticketing & Document Management System through 1.7 contains a broken access control vulnerability that allows authenticated attackers with Agent-level privileges to manipulate the Support Agent assignment field of tickets by bypassing intended authorization checks. Attackers can add or remove any user, including Superadmin accounts, from the Support Agent field of any ticket to which they are assigned, circumventing role-based access controls.

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